Privacy Policy

Last Updated: December 2024

1. Introduction

Pravesh Mitra ("we", "our", "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our counselling services and website.

By using our services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect the following personal information that you provide to us:

• Contact Information: Name, email address, mobile number, WhatsApp number
• Academic Information: MHT-CET score, percentile, rank, JEE score (if applicable), 12th percentage, board details, school/college name
• Demographic Information: Date of birth, gender, category (General/OBC/SC/ST/etc.), domicile status
• Preference Information: Preferred branches, cities, colleges, and admission preferences
• Payment Information: Transaction details, order IDs (actual payment card details are processed by Cashfree and not stored by us)

2.2 Automatically Collected Information

• Usage Data: Pages visited, time spent, clicks, navigation patterns
• Device Information: Browser type, operating system, device type, IP address
• Cookies: Session cookies to maintain login state and user preferences

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Delivery

• Generate personalized college predictions and recommendations
• Conduct counselling sessions and provide expert guidance
• Create customized reports and comparison sheets
• Provide WhatsApp/email support and updates
• Schedule and coordinate counselling appointments

3.2 Communication

• Send service-related notifications and confirmations
• Provide CAP round updates and important deadlines
• Respond to inquiries and support requests
• Send promotional offers (you may opt-out anytime)

3.3 Improvement & Analytics

• Analyze usage patterns to improve our services
• Monitor platform performance and fix technical issues
• Enhance user experience and website functionality
• Conduct research and statistical analysis

3.4 Legal Compliance

• Comply with legal obligations and regulations
• Prevent fraud and ensure platform security
• Enforce our Terms & Conditions
• Protect our rights and property

4. Information Sharing & Disclosure

4.1 We DO NOT Sell Your Data

We do NOT sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 Limited Sharing

We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers (payment gateways, SMS/email services) who assist in service delivery. These providers are bound by confidentiality agreements.
• Legal Requirements: When required by law, court orders, or government authorities
• Protection of Rights: To protect our rights, privacy, safety, property, or that of our users
• Business Transfers: In case of merger, acquisition, or sale of assets (users will be notified)
• With Consent: Any other sharing will be done only with your explicit consent

5. Data Security

We implement robust security measures to protect your information:

• Encryption: All data transmission uses 256-bit SSL encryption
• Secure Storage: Personal data is stored on secure, password-protected servers
• Access Control: Limited access to personal data for authorized personnel only
• Regular Audits: Periodic security assessments and updates
• Payment Security: PCI-DSS compliant payment processing through Cashfree

6. Data Retention

• We retain your personal information only as long as necessary for service delivery and legal compliance
• Active account data is retained for the duration of service usage
• After service completion, data may be retained for up to 2 years for customer support and legal purposes
• Payment transaction records are retained as required by Indian tax and financial regulations
• You may request data deletion at any time (subject to legal retention requirements)

7. Your Rights & Choices

7.1 Access & Correction

• You have the right to access your personal information
• You can request corrections to inaccurate or incomplete data
• Contact us at brixontech@gmail.com for access requests

7.2 Data Deletion

• You can request deletion of your personal data
• Certain data may be retained for legal and accounting purposes
• Deletion requests will be processed within 30 days

7.3 Marketing Communications

• You can opt-out of promotional emails by clicking "Unsubscribe"
• You can opt-out of WhatsApp updates by sending "STOP" message
• Essential service communications (payment confirmations, appointment reminders) cannot be opted out

7.4 Cookie Preferences

• You can manage cookies through your browser settings
• Blocking cookies may affect website functionality
• We use essential cookies for login and session management

8. Children's Privacy

• Our services are intended for students aged 16 and above
• We do not knowingly collect information from children under 16
• If we discover data from a child under 16, we will delete it promptly
• Parents/guardians can contact us if they believe a child's data was collected

9. Third-Party Links

• Our website may contain links to external websites (DTE Maharashtra, CET Cell, etc.)
• We are not responsible for the privacy practices of third-party sites
• We encourage you to review privacy policies of any external sites you visit

10. International Data Transfers

• Your data is stored and processed within India
• We comply with Indian data protection laws and regulations
• If data is transferred internationally, appropriate safeguards will be implemented

11. Changes to Privacy Policy

• We may update this Privacy Policy periodically to reflect changes in practices or legal requirements
• Material changes will be communicated via email or website notification
• The "Last Updated" date at the top indicates when the policy was last revised
• Continued use of services after changes constitutes acceptance of the updated policy

12. Cookies Policy

12.1 What Are Cookies?

Cookies are small text files stored on your device that help us improve user experience and analyze website usage.

12.2 Types of Cookies We Use

• Essential Cookies: Required for login, session management, and core functionality
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how users interact with our website
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

12.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies may affect website functionality.

13. Legal Basis for Processing (for International Users)

We process personal data based on:

• Consent: You have given explicit consent for data processing
• Contract: Processing is necessary to fulfill our service agreement
• Legal Obligation: Required by Indian law
• Legitimate Interest: For business operations, fraud prevention, and service improvement

14. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data:

• Privacy Email: brixontech@gmail.com
• General Support: brixontech@gmail.com
• Phone: +91 95296 79073
• WhatsApp: +91 95296 79073
• Address: Pune, Maharashtra, India
• Response Time: We aim to respond within 48-72 hours

15. Grievance Officer

In accordance with Information Technology Act 2000 and rules made thereunder, you may contact our Grievance Officer for any concerns:

• Name: [To be updated]
• Email: brixontech@gmail.com
• Phone: +91 95296 79073